Returns & Exchanges

We want you to love your Ekster gear, which is why we offer a 45-day risk-free trial period for all orders. If you are not completely satisfied with your purchase, you can easily return or exchange your items in their original condition.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to begin the process.

• 2.
  Select Your Option

  Choose whether you would like to exchange your item for a different color, receive store credit, or get a full refund to your original payment method.

• 3.
  Print and Pack

  Download your prepaid shipping label and securely pack your items in their original packaging to ensure they arrive safely.

• 4.
  Ship and Track

  Drop your package off at any authorized carrier location and use your tracking number to monitor the progress of your refund or exchange.